ClickSWITCH

ClickSWITCH is an automated account-switching solution that revolutionizes the way you can set up direct deposit. It automates, streamlines, and simplifies the process of submitting new account information for direct deposits.

ClickSWITCH quickly, safely, and efficiently switches your direct deposit from your old account to your new Elements account.

Get started by logging in to online banking or our mobile app and choosing "Direct Deposit Switch" from the "Tools & Services" menu.

Log In to Online Banking

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information.

You input your payment and direct deposit information into our secure ClickSWITCH system, submit the switch, and we’ll do the rest. You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your ClickSWITCH dashboard.

ClickSWITCH with Switch Assist

Once you start a switch, you can use Switch Assist to log in to your previous bank or credit union's online banking account and view your transaction history, which you can use as a reference when creating direct deposit or recurring payment switches.

Anytime. ClickSWITCH can be used anytime you want to switch your direct deposit and/or recurring payments to Elements.

You can switch your direct deposits from employers, Social Security and other government agencies, financial accounts, and more to Elements using ClickSWITCH.

You can also use ClickSWITCH to move recurring payments to pay from your Elements accounts.

Submitting a switch can take as little as about 90 seconds. Switches are processed and sent out within 24 hours of the switch being submitted.

Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

To start your direct deposit switches, you’ll need to gather all of your automatic payment and direct deposit information. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

If you want to move your recurring payments with ClickSWITCH have information handy for the services or subscriptions you'd like to move.

ClickSWITCH with Switch Assist

Once you start a switch, you can use Switch Assist to log in to your previous bank or credit union's online banking account and view your transaction history, which you can use as a reference when creating direct deposit or recurring payment switches.

Once you start a switch, you can use Switch Assist to view your transaction history at your previous bank or credit union. When setting up your switches, it's helpful to refer to your recurring direct deposit and recurring payments in that account.

What information is stored within ClickSWITCH?

ClickSWITCH only requests and stores the minimal amount of data required to complete a switch. This information consists of the same details you would see on a blank check. In addition to your name, address, bank account, and routing number, your phone number and email address are also collected.

What is a direct deposit and automatic payment?

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.), and dividend direct deposits from investment accounts.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

How do I know if my payment or deposit has been switched?

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account inside Elements online banking. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status. For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

What if I sent the wrong information to ClickSWITCH?

In most cases, your switch will be rejected and you will receive an email from ClickSWITCH with details on why the rejection happened and what needs to be done next. The exception to this is the Federal Government switches like Social Security. If these are rejected, then Elements is notified and we will reach out to you to complete the switch.

Is ClickSWITCH secure?

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, ClickSWITCH and Elements adhere to the highest industry standards with regard to the security of your personal information.

What if my switch isn’t completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

Please contact us at customerservice@551827.com or call us at 317-276-2105 or toll-free at 800-621-2105 for assistance.